Refund & Cancellation Policy

LeadQube Premium · Effective 5 October 2026

This policy covers payments for LeadQube Premium made to through Razorpay. The LeadQube extension itself is free.

Cancellation

• Before paying: close the checkout window at any time. Nothing is charged.
• After paying: Premium is a one-time payment, not a subscription. It never renews on its own, so there is nothing to cancel to stop future charges. Premium simply ends on its end date.
• To stop Premium early and get your money back, ask for a refund as below.

Refunds

• Within 7 days of a payment, you can ask for a full refund of that payment for any reason.
• After 7 days, payments are not refundable, except in the cases below.
• We always give a full refund if you were charged twice for the same order, or if you paid and Premium was not switched on and we couldn't fix it.
• If we stop offering Premium, or close your account for a reason other than a breach of our Terms, we refund the unused part of your paid period, pro rata.

Payments that failed

If money left your account but the payment shows as failed, it hasn't reached us. Razorpay and your bank return it automatically, usually within 5–7 working days. If it doesn't come back, contact us with your order ID and we'll follow it up with Razorpay.

How to ask for a refund

1. Email our contact page from, or mentioning, the Google account you paid with.
2. Include your order ID (it starts with LQ-; it's on your account page and in your receipt email).

How refunds are paid

• We reply within 2 business days. Once approved, we start the refund through Razorpay the same day.
• Refunds go back to the original payment method (the same card, UPI account, bank account or wallet). We can't refund to a different account.
• Your bank usually shows the money within 5–7 working days of the refund being started.
• When a payment is refunded in full, the Premium months it bought are removed from your account.

Delivery

Premium is a digital service; nothing is shipped. It is switched on for your account as soon as payment is confirmed, usually within a minute. See Pricing for details.

Contact

Questions about a payment or refund: our contact page, or see Contact us.